9-1-1 Communications Center
The University Police Communications Center serves as the Public Safety Answering Point (PSAP) for all incoming 9-1-1 calls and is responsible for dispatching police, parking and community service officers. Our communications center is operational 24 hours a day, 7 days a week, 365 days a year and is staffed by highly skilled police dispatchers. The Communications Division consists of two Dispatch Supervisors and five full-time police dispatchers who report directly to the Associate Director of Police Support Services. Our dispatchers attend the California Commission on P.O.S.T (Peace Officer Standards and Training) 120-hour Public Safety Dispatchers' Basic Course and are required to complete 24-hours of training every two years. University Police dispatchers pride themselves with providing the highest level of quality service to our community.
The University Police Department Communications Center accepts and processes approximately 6,900 9-1-1 calls and texts, and 53,000 non-emergency calls annually.
The Communications Center is the hub for technology within the police department. Our dispatchers work with state-of-the-art equipment, including a computer aided dispatch (CAD) system, intelligent phone system, Regional Communications System (RCS), access control system, fire alarm system, and camera system.
Esther Cerda, Dispatch Supervisor