The Access Control/Key Issue office walk-up window is operating at reduced hours due to the COVID-19 pandemic. Staff are available onsite to assist Monday through Friday from 9 a.m. to 1 p.m. For assistance outside of these hours, please email [email protected].
All key forms are now digital and can be found in Adobe Sign under Workflows:
- UPD- Authorization for Campus Access
- UPD- Authorization for Smart Classroom Podium Access
- UPD- Authorization to Renew Campus Access
- UPD- Authorized Signer for Campus Access
Access Control/Key Issue
Access Control / Key Issue:
Access Control is operated by the University Police Department's Access Control Systems Analyst, Ashley Jones. Access Control issues, monitors and audits all hard keys and access control cards issued on campus. The analyst is also responsible for maintaining and monitoring the access control system used to track access control enabled doors on campus, as well as various types of alarms. Another main function of Access Control is coordinating door schedules with various campus departments and auxiliaries.
The Access Control Systems Analyst works closely, and in conjunction, with the Communications Center under the Associate Director of Police Support Services. The Communications Center staff assist the analyst with monitoring the Access Control system 24 hours a day. Any alarms or malfunctions are reported to the Access Control Systems Analyst, and police officers will respond as appropriate to the various types of alarms reported into the system.
University Police, 5350 55th Street
Our service windows are on the south side of the building next to Peterson Gym.
Monday - Friday, 9 a.m. - 4 p.m.
Keys and Swipe Access
There are two types of access control at SDSU: keys and swipe card access. The keys issued by Key Issue are for academic buildings, not for housing or the campus auxiliaries. In many instances faculty, staff and students may need a mixture of both to perform their responsibilities and academic requirements.
In order for faculty, staff and students to obtain keys, the department must complete the UPD-Authorization for Campus Access workflow in Adobe Sign. Once processed, the recipient will receive an email indicating the key is ready for pick up and must present a Red ID at the service window.
The UPD- Authorization for Campus Access must be signed by the department authorized signer on file with Access Control. Signers may be appointed using the UPD- Authorized Signer for Campus Access Requests workflow in Adobe Sign. The Access Control System Analyst annually audits authorized signers, and the department may update authorized signer information at any time.
The UPD-Authorization for Smart Classroom Podium Access workflow in Adobe Sign should be completed by the department when an individual needs access to the podium found in smart classrooms. This form requires additional authorization and training from Instructional Technology Services.
Swipe access for access control enabled doors is added to your SDSU card. If you only need swipe access, and no physical keys, the department’s authorized signer may request the access via email to Key Issue. Should you need both keys and swipe access, you will need to go in person to Key Issue.
Report all lost/stolen keys to Key Issue. To replace lost/stolen keys, the department authorized signer will need to submit the UPD-Authorization for Campus Access workflow in Adobe Sign.
There is a $50 charge per lost key. Students are responsible for all lost key fees. The department is responsible for all keys lost by faculty, staff, TAs and GAs.
Broken keys should be returned to Key Issue. Should part of the key break inside the cylinder, contact Facilities Services immediately at 619-594-4754. To replace broken keys, bring the broken key to Key Issue with your Red ID card to exchange it for a replacement.
Return and Renewal
Students must return or renew their keys each semester or academic year by the designated return date. Departments may renew student keys by completing the UPD- Authorization to Renew Campus Access workflow in Adobe Sign. If not returned or renewed on time, a late fee will be assessed. Registration holds will be placed on students who fail to pay this fee.
Faculty and staff are required to return all keys upon separation from the university or if they move to a different department. TAs and GAs are required to return all keys by their contract end date, provided a copy has been presented to our office. Departments will be charged for any keys not returned by faculty, staff, TAs or GAs. There is a drop box and envelopes located outside of Key Issue for returns after hours.