Access Control/Key Issue
Due to the COVID-19 pandemic, the Access Control & Key Issue Office is currently working
a reduced schedule. Effective Wednesday, September 9th, our office will be operational for in-
person transactions from 9:00am to 1:00pm on Mondays and Wednesdays only. If you are
unable to visit us during those days, or need assistance with general questions or
requests, please contact us at [email protected].
All key forms are now digital and can be found in Adobe Sign under Workflows:
- UPD- Authorization for Campus Access
- UPD- Authorization for Smart Classroom Podium Access
- UPD- Authorization to Renew Campus Access
- UPD- Authorized Signer for Campus Access
Access Control / Key Issue:
Access Control is operated by the University Police Department's Access Control Coordinator,
Ashley Jones. Access Control issues, monitors and audits all hard keys and access
control cards issued on campus. The coordinator is also responsible for maintaining
and monitoring the access control system used to track access control enabled doors
on campus, as well as various types of alarms. Another main function of Access Control
is coordinating door schedules with various campus departments and auxiliaries.
The Access Control Coordinator works closely, and in conjunction, with the Communications
Center under the Communications Center Manager. The Communications Center staff assist
the coordinator with monitoring the Access Control system 24 hours a day. Any alarms
or malfunctions are reported to the Access Control Coordinator, and police officers
will respond as appropriate to the various types of alarms reported into the system.
Office is closed; email [email protected] for inquiries.
Keys and Swipe Access
There are two types of access control at SDSU: keys and swipe card access. The keys
issued by Key Issue are for academic buildings, not for housing or the campus auxiliaries.
In many instances faculty, staff and students may need a mixture of both to perform
their responsibilities and academic requirements.
In order for faculty, staff and students to obtain keys, the department must complete
the UPD-Authorization for Campus Access workflow in Adobe Sign. Once processed, the recipient will receive an email indicating the key is ready
for pick up and must present a Red ID at the service window.
The UPD- Authorization for Campus Access must be signed by the department authorized signer on file with Access Control. Signers
may be appointed using the UPD- Authorized Signer for Campus Access Requests workflow in Adobe Sign. The Access Control System Analyst annually audits authorized signers, and the department
may update authorized signer information at any time.
The UPD-Authorization for Smart Classroom Podium Access workflow in Adobe Sign should be completed by the department when an individual needs access to the podium
found in smart classrooms. This form requires additional authorization and training
from Instructional Technology Services.
Swipe access for access control enabled doors is added to your SDSU card. If you only
need swipe access, and no physical keys, the department’s authorized signer may request
the access via email to Key Issue. Should you need both keys and swipe access, you will need to go in person to Key
Report all lost/stolen keys to Key Issue. To replace lost/stolen keys, you will need
to present your SDSU card and a new Key Issue Authorization Form completed and signed
by the authorized signer.
There is a $50 charge per lost key. Students are responsible for all lost key fees.The
department is responsible for all keys lost by faculty, staff, TAs and GAs.
Broken keys should be returned to Key Issue. Should part of the key break inside the
cylinder, contact Facilities Services immediately at 619-594-4754. To replace broken
keys, you will need to present your SDSU card and a new Key Issue Authorization Form
completed and signed by the authorized signer.
Return and Renewal
Students must return or renew their keys each semester or academic year by the designated
return date. Departments may renew student keys by completing the UPD- Authorization to Renew Campus Access workflow in Adobe Sign. If not returned or renewed on time, a late fee will be assessed. Registration holds
will be placed on students who fail to pay this fee.
Faculty and staff are required to return all keys upon separation from the university
or if they move to a different department. TAs and GAs are required to return all
keys by their contract end date, provided a copy has been presented to our office.
Departments will be charged for any keys not returned by faculty, staff, TAs or GAs.
There is a drop box and envelopes located outside of Key Issue for returns after hours.
Key Issuance and Control Policy