Access Control/Key Issue

Access Control/Key Issue

Please note: Due to the COVID-19 pandemic, the Access Control & Key Issue Office is currently closed.  Employees are working remotely and can be reached at [email protected].

Key Renewal for Students, TAs and GAs:

Key Issue is currently working with departments to identify who may renew for Fall semester.  Students who have been approved, will receive an electronic key renewal form requiring their signature. 

Key Returns:

Keys may be returned at the 24/7 drop box located outside the Key Issue service window or via mail.  If you would like to return your key via mail, please send your mailing address to [email protected]

About Access Control / Key Issue: 

Access Control is operated by the University Police Department's Access Control Coordinator, Ashley Jones.  Access Control issues, monitors and audits all hard keys and access control cards issued on campus.  The coordinator is also responsible for maintaining and monitoring the access control system used to track access control enabled doors on campus, as well as various types of alarms.  Another main function of Access Control is coordinating door schedules with various campus departments and auxiliaries.

The Access Control Coordinator works closely, and in conjunction, with the Communications Center under the Communications Center Manager. The Communications Center staff  assist the coordinator with monitoring the Access Control system 24 hours a day. Any alarms or malfunctions are reported to the Access Control Coordinator, and police officers will respond as appropriate to the various types of alarms reported into the system.

619 594-1992                                                               University Police
[email protected]                                            Office is CLOSED, email [email protected] for inquiries.         

Keys and Swipe Access

There are two types of access control at SDSU: keys and swipe card access. The keys issued by Key Issue are for academic buildings, not for housing or the campus auxiliaries. In many instances faculty, staff and students may need a mixture of both to perform their responsibilities and academic requirements.

Keys

In order for faculty, staff and students to obtain keys they must present an SDSU Card and a Key Issue Authorization Form completed and signed by the department’s authorized signer. 

Authorized signers must have a Signature Authorization Form on file with Key Issue.  The Access Control Coordinator will audit the signers annually.  Changes may be submitted by the department at any time.

Swipe Access

Swipe access for access control enabled doors is added to your SDSU card. If you only need swipe access, and no physical keys, the department’s authorized signer may request the access via email to Key Issue. Should you need both keys and swipe access, you will need to go in person to Key Issue.

Lost/Stolen Keys

Report all lost/stolen keys to Key Issue.  To replace lost/stolen keys, you will need to present your SDSU card and a new Key Issue Authorization Form completed and signed by the authorized signer.

There is a $50 charge per lost key.  Students are responsible for all lost key fees. The department is responsible for all keys lost by faculty, staff, TAs and GAs.

Broken Keys

Broken keys should be returned to Key Issue.  Should part of the key break inside the cylinder, contact Facilities Services immediately at 619-594-4754. To replace broken keys, you will need to present your SDSU card and a new Key Issue Authorization Form completed and signed by the authorized signer.

Return and Renewal

Students must return or renew their keys each semester by the designated return date.  Renewal requires you to present a SDSU card and new Key Issue Authorization Form completed and signed by the department’s authorized signer.  If not returned or renewed on time, a late fee will be assessed.  Registrations holds will be placed on students who fail to pay this fee.

Faculty and staff are required to return all keys upon separation from the university or a move to another department. TAs and GAs are required to return all keys by contract end date, provided a copy has been presented to Key Issue.  Departments will be charged for any keys not returned by faculty, staff, TAs or GAs.

There is a drop box and envelopes located outside of Key Issue for returns after hours.

Key Issuance and Control Policy